Need help from Crash Casino right now
Live chat, e-mail and phone reach a person 24 hours a day, 7 days a week, in Australian dollars and Australian hours.
Your question, answered by someone who can fix it
Pick a channel when your question needs a person who can look at your account.
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A reply in about two minutes
Live chat suits locked accounts, stuck deposits and anything you want handled on screen; a person replies in about two minutes, every day of the week.
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Crash Casino in writing
E-mail is better for documents and anything with a paper trail; write to [email protected] and expect a reply in roughly four hours.
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Ring the support line
Calling works well for payment questions you want talked through; ring +61 2 3207 4416 (AEST) and someone picks up in about three minutes.
Call us
Playing from Australia and need a hand
Support is answered on your clock, not a foreign one, and the local gambling services are named below.
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Reaching us
Australian phone: +61 2 3207 4416; Our time zone: AEST; Languages: English, German, French, Finnish; Support e-mail: [email protected]
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Who watches over us
Regulator and licence: Curaçao Gaming Authority, OGL/2024/082/0147
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Help that matters
Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
The details that speed up your answer
Your contact checklist
Line these up before you reach the team and the first reply can fix things.
- Your registered email address
- A clear photo of your photo ID
- Proof of address dated within three months
- Payment card image, front only
- Your account username and last deposit amount
One address per job instead of one inbox
You will have the correct address for your question and know where a complaint goes next.
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Account
General support and login: [email protected]; Document checks and KYC: [email protected]
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Money
Deposits and withdrawals: [email protected]
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Other matters
Complaints, first stop: [email protected]; Privacy and data requests: [email protected]; Business and partnerships: [email protected]
The company that answers for your account
Not office hours only: someone is always there
This block settles how long you will wait and which channel answers fastest for your question.
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Live chat
Chat hours: 24 hours a day, 7 days a week; Chat first reply: 2 minutes; Time zone: AEST
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E-mail
E-mail address: [email protected]; E-mail reply: 4 hours
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Phone
Phone number: +61 2 3207 4416; Phone waiting time: 3 minutes
Feel stuck? Reach people outside the casino
This block lists the independent services that help when gambling stops being fun.
You have tried support and it is still not resolved
This block settles what to do when a first answer falls short and who reviews it next.
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Telling support the full story
Tell the support team the full story in one message and ask them to log it, so nothing gets lost between shifts.
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A written answer on record
Ask for a complaint reference before you close the chat, then keep it. The team sends a written answer within their usual reply window.
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Second look by a manager
If the reply does not settle it, ask for the complaint to be escalated to a senior team member for a second look and a final internal decision.
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Take it to the Curaçao Gaming Authority
When the internal decision still leaves you unsatisfied, you may take the matter to the Curaçao Gaming Authority, the regulator named on this page.